All classes can be booked on our website under Bookings page.

Physio led Semi Private sessions are under 'PHYSIOTHERAPY'.

Wellness Classes and semi private strength ( non rebatable) classes are under 'WELLNESS'.

Due to high demand and limited spaces, we strongly recommend booking all of your classes upfront to secure your spot.

Booking a Physiotherapy Appointment

Physiotherapy appointments can be booked through our online booking system on our website.

Appointment Options:

• Initial Assessment (45 min) – Required for new patients and new conditions.
• Complex Conditions (60 min) – Recommended for in-depth assessment and treatment planning.
• Acute or Quick Assessment (30 min) – Suitable for a brief evaluation or second opinion.
• Follow-Up Appointments (30, 45, or 60 min) – Discuss with Caroline to determine the appropriate session length based on your treatment plan.

Booking a Coaching Session

Coaching sessions are booked through our client portal on the Kajabi website. Once enrolled, you will receive access to schedule your sessions.

Booking Guidelines:

• Mastery Program: All 12 sessions must be scheduled at the start of the program.
• Strategy Calls & One-Off Coaching Sessions: These can be booked via the link provided after payment is completed.
• In-Person Sessions: If you prefer an in-person session instead of online, contact us via the website. Additional fees may apply.

If you experience any issues with login or booking, please reach out for assistance.

Class Pass Policy

• Validity: Class block passes are valid for 12 months from the date of purchase.
• Non-Transferable: Passes cannot be shared or transferred to another person.
• Non-Refundable: All class passes are final sale and cannot be refunded.

Cancellation & Attendance Policy

We require a minimum of 48 hours' notice for cancellations or rescheduling.

Appointments

• Late Cancellations (less than 48 hours’ notice): A 50% cancellation fee will be charged.
• No-Shows: The full appointment fee will be charged.
• Late Arrivals: Your session will still end at the scheduled time. If you arrive more than 10 minutes late, your appointment will be cancelled and a cancellation fee will apply.
• Health Considerations: If you are unwell, please email us and do not attend your appointment. We treat elderly and immuno-compromised clients, and to protect our practitioners and community, we prefer you reschedule if you are sick.

Classes

• For pre-booked classes, it is your responsibility to email us if you need to cancel.
• For ongoing bookings, unless you notify us in advance, we will expect you in class. Please provide as much notice as possible.

As a small clinic, advance notice allows us to offer spots to those on our waitlist.

We value your time and ours, and we strive to run on schedule. While we understand that emergencies and unforeseen circumstances happen, we appreciate your cooperation in respecting these policies.

Private Health Fund Claims for Block Physiotherapy Sessions

Yes, for Block Physiotherapy-Led Sessions, you will make a single payment and booking for a block of 10 sessions.

• Once you complete all 10 sessions, we will provide a statement of attended sessions for you to submit to your private health fund for claiming.
• Wellness and Coaching sessions or programs are not eligible for private health fund claims.

Membership & Class Package Renewals

• Elite Wellness Memberships auto-renew unless cancelled before the next billing cycle.
• Semi-Private Class Packages do not auto-renew, but we will send you a reminder when your sessions are running low.
• If you would like to secure your spot with an ongoing booking, please let us know in advance.

Quarterly Wellness Workshops

Yes! Elite Wellness Members receive quarterly wellness workshops covering topics such as:

• Strength & Mobility
• Stress Management
• Nutrition for Midlife
• Mindset & Mindfulness
• Other key health and wellness topics

Workshop Notifications: All members will receive email notifications when workshop dates are released.

Non-Members: If you are not a member but would like to join a workshop, you can:

• Subscribe to our newsletter for updates.
• Contact us via the website to enroll in upcoming workshops.